1. Introduction
This Privacy Policy describes how Elariq ("Company", "we", "our", or "us") collects, uses, processes, stores, and protects information obtained from users ("User", "you", or "your") when accessing or using our website, platform, and related services.
By accessing or using our platform, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.
2. Scope of Policy
This Privacy Policy applies to:
- Visitors of our website
- Registered users (including individuals and businesses)
- Any person interacting with our services, communications, or digital platforms
This Policy does not apply to third-party platforms, services, or websites that may be linked or integrated with our services.
3. Information We Collect
We may collect, process, and store different categories of information, including but not limited to:
3.1 Personal Information
- Full name
- Email address
- Phone number
- Business or professional details
- Social media usernames or handles
- Identity verification details (where required)
3.2 Account & Profile Information
- Login credentials (secured and encrypted)
- Profile preferences and settings
- Communication history with the Company
3.3 Usage & Technical Data
- IP address and approximate location
- Device type, operating system, and browser type
- Website activity, interaction logs, and navigation patterns
- Time spent on pages and referring URLs
3.4 Analytical & Performance Data
- Engagement metrics
- Platform usage trends
- Interaction with features and tools
3.5 Cookies & Tracking Data
- Session cookies
- Persistent cookies
- Tracking pixels and analytics identifiers
4. Lawful Basis for Processing
We process user data based on one or more of the following grounds:
- User consent
- Performance of contractual obligations
- Compliance with legal and regulatory requirements
- Legitimate business interests, including service improvement and fraud prevention
5. How We Use Information
We may use collected information for purposes including, but not limited to:
- Providing, operating, and maintaining our platform
- Facilitating user interactions and service functionality
- Managing accounts and user authentication
- Responding to inquiries, requests, and support needs
- Improving website performance, usability, and features
- Conducting internal analytics and research
- Preventing fraud, abuse, and unauthorized activities
- Complying with legal obligations and regulatory requirements
- Enforcing our policies and protecting our rights
6. Data Sharing and Disclosure
We may disclose information in the following circumstances:
- To trusted third-party service providers assisting in operations (e.g., hosting, analytics, payment processing, communication tools)
- To comply with applicable laws, regulations, legal processes, or governmental requests
- To protect the rights, safety, and property of the Company, users, or the public
- In connection with business transfers such as mergers, acquisitions, or restructuring
- With user consent, where applicable
We do not sell personal information to third parties.
7. International Data Transfers
User information may be stored and processed in locations outside your jurisdiction. By using our services, you consent to such transfers, subject to applicable data protection laws.
8. Data Retention
We retain user data only for as long as necessary to:
- Fulfill the purposes outlined in this Policy
- Comply with legal, regulatory, or contractual obligations
- Resolve disputes and enforce agreements
We reserve the right to retain certain information even after account deletion where legally required or reasonably necessary.
9. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect information from unauthorized access, misuse, or disclosure.
However:
- No system can be guaranteed to be completely secure
- Transmission of data over the internet involves inherent risks
- Users share information at their own discretion and risk
10. User Responsibilities
Users are responsible for:
- Maintaining the confidentiality of account credentials
- Providing accurate and up-to-date information
- Ensuring secure access to their devices and accounts
The Company shall not be liable for unauthorized access resulting from user negligence.
11. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enhance user experience
- Analyze traffic and usage patterns
- Store user preferences
Users may control cookie settings through their browser; however, disabling cookies may affect certain functionalities.
12. Third-Party Links and Services
Our platform may contain links to third-party websites or services. We do not control and are not responsible for the privacy practices, policies, or content of such third parties.
Users are advised to review their respective privacy policies independently.
13. User Rights
Subject to applicable laws, users may have the right to:
- Access their personal data
- Request correction or updates
- Request deletion or restriction of processing
- Withdraw consent (where applicable)
Requests may be subject to verification and legal limitations.
14. Limitation of Liability
To the maximum extent permitted by law, the Company shall not be liable for:
- Unauthorized access, data breaches, or cyber incidents beyond reasonable control
- Errors, omissions, or inaccuracies in user-provided data
- Any indirect, incidental, or consequential damages arising from data use
15. Indemnification
Users agree to indemnify and hold harmless the Company from any claims, liabilities, damages, or expenses arising from:
- Violation of this Privacy Policy
- Misuse of the platform or data
- Breach of applicable laws or regulations
16. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
17. Changes to this Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time without prior notice. Updated versions will be effective immediately upon posting.
Continued use of the platform constitutes acceptance of the revised Policy.
18. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts located in India.
19. Contact Information
For any questions, concerns, or requests related to this Privacy Policy, you may contact us at:
